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Frequently asked questions
If you can't find the answer please contact us
Order and delivery information
- What are the delivery times?
- I have a problem with my order. Who should I contact?
- My products are damaged/broken, what should I do?
- How do I make a return?
- How long does it take to receive a refund?
- Can I change the products in my order?
- Why are postage costs high?
- Do you offer free delivery?
- How can I estimate delivery costs?
- Are the loyalty points I've earned in shop valid on your website?
- Can I receive free samples, discount vouchers or promotional items?
- Can I have my order delivered abroad?
- Why don't you deliver to DOM TOM and SWITZERLAND?
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History and information about Eyguebelle
- Why are there Eyguebelle and Aiguebelle?
- Where does the name Aelred come from?
- Do the monks still make alcohol today?
- What is your most typical spirit?
- What's the most typical syrup?
- Is Eyguebelle available in supermarkets?
- Why does the shop charge higher prices than supermarkets?
- How many glasses can be served with a bottle of syrup?
- How should syrups be stored after opening?
- Where are the products made?
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